Swedish Customer Support Administrator in Gdansk, Pomeranian, Polen

Wipro Technologies Direkter Arbeitgeber

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  • Work with a global, reputed, and ethical MNC
  • Have access to a healthy and supportive work environment
  • Work amongst diverse colleagues from all over the world
  • Gain vast opportunities to grow in your desired career field

Role Title: Swedish Customer Support Specialist

Location: Gdansk, Poland

Language required: Swedish (Min. B2 level of proficiency)

This role requires you to?

  • Serve as the first point of contact for end users seeking technical assistance over the phone or chat or email or web.
  • Perform remote troubleshooting through diagnostic programs.
  • Determine the best solution for faster resolution of end users issue.
  • Educate and guide the end user through the problem-solving.
  • Direct unresolved issues to higher support teams.
  • Provide information on IT products or services based on end user query.
  • Record all issues and their resolution in IT ticketing tool.
  • Follow-up and update end user on status and information of issue reported.
  • Identify and suggest improvements on current processes followed.
  • Adherence to policies and procedures, closure of open calls after resolution.

What are we looking for in a candidate?

  • IT Customer Support experience is preferred, but not mandatory
  • Good written and verbal communication skills in English
  • Interested in IT related topics
  • Team player
  • Interactive and communicative personality
  • Excellent interpersonal skills

We provide many benefits!

  • Relocation assistance - Accommodation, travel and other minor expenses covered
  • Medical Insurance
  • Life & Disability Insurance for employees and family members
  • Wipro Social Fund Scheme
  • Sport & Culture card

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